Refund Policy for TrustedBookFlight

At TrustedBookFlight, our goal is to make travel booking as transparent and user-friendly as possible — including how refunds are handled. This Refund Policy outlines when you may be eligible for a refund, how refunds are processed, the steps you need to take to request a refund, and what limitations or fees may apply. By using our service or booking through us, you agree to the terms described below. If you disagree with any part of this policy, please reach out to our support for clarification before booking.

When Refunds Are Eligible

Refunds may be eligible under several circumstances. Some common situations include:

• Flight cancellation by airline or supplier: If the airline or travel supplier cancels or significantly changes your flight schedule (for example major delays, cancellations, route changes), you may be entitled to a full refund. In such cases, we will process your refund request once we receive confirmation from the airline/supplier. :contentReference[oaicite:0]{index=0}
• Booking not confirmed: If for any reason your booking could not be completed — either because payment failed, flight availability changed, or due to supplier issues — and you had paid us already, you may receive a full refund of the amount you paid to us (excluding any non-refundable processing/service fees, where applicable).
• Eligible cancellations by you: If your fare type allows cancellation and is classified as refundable (or partially refundable), you can request a refund by cancelling within the allowed time window before flight departure. Refund amount may depend on fare rules, timing of cancellation, and any supplier-imposed penalties. :contentReference[oaicite:1]{index=1}

When Refunds May Not Be Available (Or May Be Reduced)

Because we work with third-party airlines and suppliers, the ability to refund depends heavily on their fare rules and policies. Refunds may be denied or reduced in the following situations:

• Non-refundable or restricted fares: Many discounted or promotional fares are non-refundable. If you choose such a fare, cancellation may result in forfeiture of the paid amount, or only partial refund (for example, taxes or fees only). :contentReference[oaicite:2]{index=2}
• Last-minute cancellations / No-show: If you fail to cancel or request refund before departure, or you miss the flight (no-show), refund eligibility may be lost entirely; in some cases, only taxes or charges may be refundable. :contentReference[oaicite:3]{index=3}
• Partially used tickets: If part of the itinerary is used (e.g. outbound flight flown, return flight unused), refund on the unused portion depends on airline/supplier rules — and may be reduced or denied. :contentReference[oaicite:4]{index=4}
• Service or convenience fees: Any service fees charged by TrustedBookFlight for offering booking assistance, fare comparison, or third-party agent services may be non-refundable even if the ticket refund is granted. We will disclose any such fees at the time of booking or before payment.

How to Request a Refund

If you believe you are eligible for a refund under this policy, please follow these steps:

1. Contact our support team promptly: Use the contact details provided (email or phone) or our website’s contact form to submit a refund request. Include your booking reference number, passenger details, date of travel, and the reason for the refund request (cancellation, airline disruption, etc.).
2. Provide any required documentation: If the refund is due to flight cancellation or schedule change by the airline, please attach any documentation — such as official airline cancellation notice, revised itinerary, or proof of no-show (if applicable). This helps us expedite the refund process with the supplier.
3. Wait for supplier confirmation: Because we act as an intermediary, the refund ultimately depends on the airline or travel supplier approving the refund. We will process your request with them and notify you of the outcome once we receive confirmation.
4. Refund processing & timeline: Once the airline or supplier approves the refund, we will initiate the refund to your original method of payment (credit card, debit card, bank transfer, etc.). Typically, refunds will be processed as soon as possible — most travel-booking services target within 7–30 business days, depending on bank/payment-gateway processing times and supplier timelines. :contentReference[oaicite:5]{index=5}

Special Cases & Exceptions

Partially utilized or multi-segment itineraries: If your itinerary includes multiple flight segments and you have used some but not all segments, only the unused segments may be eligible for refund — depending on supplier rules. In some cases, partially used tickets may be treated as non-refundable or eligible only for a partial refund (for example taxes or non-used airport fees). :contentReference[oaicite:6]{index=6}

Refunds in case of supplier insolvency or cancellation by supplier/higher-level service providers: If an airline or supplier ceases operations, cancels flights, or becomes insolvent — and you have a confirmed booking through us — we will attempt to claim any refundable amount on your behalf. However, refund depends on legal and supplier-side constraints; convenience fees or service charges may not be refundable. This mirrors industry standards where agencies wait for airline confirmation before refunds are issued. :contentReference[oaicite:7]{index=7}

Our Responsibilities & Customer Obligations

As your booking intermediary, TrustedBookFlight will: • Forward your refund request promptly to the airline or travel supplier. • Monitor the refund process and keep you informed about the status and expected timelines. • Ensure any refund due is remitted only after we receive confirmation from the supplier.

As a customer, you must:

• Provide accurate booking information and traveler details when you first book. Incorrect or incomplete details may invalidate refund eligibility or cause delays.
• Submit refund or cancellation requests as early as possible, ideally before the airline’s official cancellation deadline or as described in your fare rules.
• Comply with airline or supplier documentation requirements — e.g. flight-cancellation notices, flight-change confirmation, invoices, no-show proofs, and bank/payment-receipt records.

Important Disclaimers & Limitation of Liability

Because flight bookings are subject to third-party airline and supplier policies, TrustedBookFlight cannot guarantee refunds in all cases. We cannot be held liable for delays, refusals, or partial refunds if the airline or supplier denies the refund or imposes non-refundable fare rules.

Additionally, convenience or service fees charged by TrustedBookFlight at the time of booking are non-refundable unless explicitly stated otherwise. You accept that any refund amount may be reduced by such fees, as well as any bank, currency-conversion, or processing charges incurred.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. When we do, we will update the “Last Updated” date (if applicable) and notify users via a notice on our website. Continued use of our booking services after changes to the policy constitutes your acceptance of the updated policy.

Contact & Support for Refunds

If you have any questions about refunds, feel something is unclear, or want to start a refund request — please contact our support team using the contact methods listed on our Contact page. We aim to respond promptly to refund enquiries and assist you in understanding the outcome, possible fees, or conditions that apply.

Thank you for choosing TrustedBookFlight. We strive to make your travel plans flexible. While we cannot control airline policies, we commit to helping you through the refund process — with transparency and customer care.